FREQUENTLY ASKED QUESTIONS​

GENERAL & MEMBERSHIP

The library membership form is available online at the library portal. You need to fill up the membership form to borrow books, access to online resources and utilize our services and facilities. For a new students, before your membership is activated, you need to attend the library literacy class. You may attend our online literacy class via google classroom (classroom code : pefk5or). Kindly contact our customer service department for further information on the library membership.


Related link: http://vlib.mmu.edu.my/mmulib/membership-registration/

All lost or stolen cards must be reported promptly to the Library and Security Department of MMU to prevent unauthorized use of the cards. Cards reported as lost or stolen and subsequently found or recovered can only be used by persons with proper identification.

Updates are available through the “Latest News” at the library portal. It lists all updates such as the opening hours during trimester break as well as library activities. 

Related link: http://vlib.mmu.edu.my/mmulib/events/

BORROWING, RETURNING & FINES

The number of books varies depending on the USER CATEGORY.

Related link: http://vlib.mmu.edu.my/mmulib/borrowing-returning

Late return fines will be calculated as per the tabulation below on the first 30 days after the item is overdue. However on the 31st day, the fine will automatically be fixed at RM 50.00.  For subsequent days of late return after day 31, another RM 0.50/day will be charged respectively for all items except for reference  books which will be charged RM1.00/day.

Kindly note that the fine varies depending on the USER CATEGORY and ITEM TYPE.

Related link: http://vlib.mmu.edu.my/mmulib/fine-lost-book/

Yes, you can return your borrowed books to any MMU library. Kindly inform the Library staff regarding to the status of the borrowed books

Library users are responsible for library materials. If the item is lost while on loan, the lost item must be reported immediately. The users have the alternative to purchase the item and replace it or request the library to replace it. If the first option is chosen, the user has to replace the same edition or the latest edition of the lost book. A processing fee of RM20.00 for each item plus any overdue fines accrued before the report is made will be charged.

If the library is requested to replace the lost item, the user has to pay a replacement fee which includes twice the market price of the book, the processing fee of RM20.00 for each item plus any overdue fines accrued before the item is reported as lost.

There will be no refund of the replacement fee if the user finds a lost item after making payment.

Kindly consult the Customer Service Department for further information.

InterLibrary Loan is a loan request when the book that you need is not available at MMU libraries. Inter library Loan requests can be requested via the online form at the library portal.

Related link: https://forms.gle/jkryK8wZ4LMagMAF6

Renewal of Inter Library Loan books depend on the permission of the supplying library. However, you can inform your librarian about the renewal via email.

IntraLibrary Loan is a loan request between MMU campuses when the requested book is at the other campus. IntraLibrary Loan requests can be made through the library portal.

Related link: https://forms.gle/B1FnzAHKPfDk6S64A

Yes, you can renew your intralibrary loan books by informing our Customer Service Department’s staff through telephone or online renewal via Elite system which is allowed for only 3 times. Please take note that the online renewal process via Elite system will only be successful if:

  1. The book is not overdue
  2. You do not have any outstanding fines in a previous transaction
  3. The book that you wish to renew is not reserved by another user

Note i: Kindly be informed that this Intralibrary renewal service is not available for academic staff.

Note ii: Intralibrary Loans between campuses and Interlibrary loans between libraries will be stopped temporarily during the CMCO period. The services related to any request for supply and delivery of materials either internal request to other campuses libraries/ public universities library / GLC universities library or external request to the MMU libraries. We will resume our services when the CMCO ends as announced by the Malaysian Government.

COLLECTION

Red-spot collection comprises textbooks and reference books. Only one item is allowed at a time to be loaned for a period of 2 hours, which is renewable by permission. Overnight loan is permitted from 9.00 p.m. onwards. Overnight loan must be returned before 10.00 a.m. the next day.

For academic staff, two items are allowed to be loaned for a period of two days. The request can be made through the circulation librarian.

All recommendations and selection of the library collections are done by lecturers. If you have any suggestions, we will forward them to the respective lecturer or faculties.

The library welcomes you to donate books as a part of the library collection. Kindly contact the customer service department for further information.

Related link : http://vlib.mmu.edu.my/mmulib/donation-gift/

Users can find books in our collection by using the LIBRARY sOPAC (Elite sOPAC). Key in the title/topic regarding the books and click “Submit Search”. Copy the information available under the “holding information” for your reference and find the required book on the shelves. Every shelf is tagged with the call number range of the book according to the Library of Congress Classification Scheme.

Related link: http://mmuopac.mmu.edu.my/search/query?theme=mmu

ONLINE DATABASE ACCESS

All active registered library users may access to our online resources using our Library Proxy Services:

Open Athens: https://my.openathens.net/?entityID=https://idp.mmu.edu.my/openathens

EZProxy: https://proxyvlib.mmu.edu.my

Access to the licensed resources provided by the Siti Hasmah Digital Library is established by MMU IP address or authentication via SHDL’s OpenAthens & EZProxy.

Current SHDL members:

  • If you are on-campus with an MMU IP address or network, you can go directly to most resources and the publisher will recognise your IP address.
  • If you are on-campus and on the “MMU Guest” network, you will not be able to access most resources due to publisher restrictions. Login to the SHDL’s OpenAthens or EZProxy and most resources will recognise your IP address.

Visitors:

To access most licensed resources, you must be on campus to:

  • Use one of the library computers provided.
  • Connect to the MMU network through a wired network jack.

The library provides Online Databases and Journals, Online Books, Past Year Exam Papers, Final Year Project (FYP Collections), MMU Digital Theses Online, as well as the MMU MBA Theses Full Text.

Library guide is available under the HELP section at the library portal. On top of that, the library provides online database training throughout the year. Do consult with our reference librarian for more information.

The library is equipped with wireless internet connection. You can bring along your laptop into the library. 

In order for publishers to recognise you as an authorised MMU user, you must have an MMU IP address or be coming through our proxy server. If you are on an MMU wireless network, make sure you are logged in via SHDL’s OpenAthens or EZProxy.

Even though SHDL may have a subscription to online journals/databases, it does not mean that we have access to all issues. Check the coverage dates for the journal via Search A to Z search bar at the main library portal. If we do not own it, you may request the article via Document Delivery Services (only applicable for staff and PG students). If the coverage dates say we should have it but you cannot get it, let us know via libdesk@mmu.edu.my.

Only current members of the MMU community may access our electronic resources from off-campus. This is due to publishers and content providers imposing restrictions which prevent us from offering off-campus access to anyone outside the MMU community.

Alumni may register to become our alumni members and access many of these resources.

Siti Hasmah Digital Library

Multimedia University,
Jalan Multimedia,
63100 Cyberjaya,
Selangor, Malaysia

Opening Hours during Breaks & Exam Weeks

Trimester Break:
Weekdays, 9am – 5pm Closed during weekends

Examination Week:
Everyday, 9am – 12am

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