Opening Hours : Weekdays, 9am – 10pm | Weekends, 9am – 5pm | Closed on Public Holidays
Contact Us : 
+603-83125852 / +606-2523493 
libdesk@mmu.edu.my
FREQUENTLY ASKED QUESTIONS
GENERAL & MEMBERSHIP
Related link: http://vlib.mmu.edu.my/mmulib/membership-registration/
All lost or stolen cards must be reported promptly to the Library and Security Department of MMU to prevent unauthorized use of the cards. Cards reported as lost or stolen and subsequently found or recovered can only be used by persons with proper identification.
New updates are available through the “Latest News” at the library portal. It lists all new updates such as the opening hours during trimester break as well as library activities.
Related link: http://vlib.mmu.edu.my/mmulib/events/
BORROWING, RETURNING & FINES
The number of books is varying depending on the USER CATEGORY.
Related link: http://vlib.mmu.edu.my/mmulib/borrowing-returning
Late return fine charges will be calculated as per below tabulation on the first 30 days after the item is overdue. However on the 31st day, the fine charges will automatically be described as RM 50.00 and the subsequent days of late return after day 31, another RM 0.50/day will be charged respectively for all items except reference which will be charged RM1.00/day.
Please note, the fine varies depending on the USER CATEGORY and ITEM TYPE..
Related link: http://vlib.mmu.edu.my/mmulib/fine-lost-book/
Yes, you can return your borrowed books to any MMU libraries. Kindly inform the Library staff regarding to the status of the borrowed books
Library users are responsible for library materials. If the item is lost while on loan, the lost item must be reported immediately. The users have the alternative to purchase the item and replace it or request the library to replace it. If the first option is chosen, the user has to replace the same edition or the latest edition of the lost book. A processing fee of RM20.00 of each item plus any overdue fines accrued before the report is made is charged.
If the library is requested to replace the lost item, the user has to pay a replacement fee which includes twice the market price of the book, the processing fee of RM20.00 of each item plus any overdue fines accrued before the item is reported as lost.
No cancellation of the replacement charge is allowed if the user finds a lost item after being paid for the replacement bill.
Do consult the Customer Service Department for further information.
InterLibrary Loan is a loan request when the book that you need is not available at MMU libraries. Inter library Loan requests can be requested via the online form at the library portal.
Related link: https://forms.gle/jkryK8wZ4LMagMAF6
Renewal of Inter Library Loan books depend on the permission of the supplying library. However, you can inform your librarian about the renewal via email.
Intra Library Loan is a loan request between MMU campuses when the requested book is at the other campus and vice versa. Intra Library Loan requests can be made through the library portal.
Related link: https://forms.gle/B1FnzAHKPfDk6S64A
Yes, you can renew your intra library loan books by informing our Customer Service Department’s staff through phone call or online renewal via Elite system only for 3 times. Please take note that the online renewal process via Elite system will only be successful if:
- The book is not overdue
- You do not have any outstanding fines in a previous transaction
- The book that you wish to renew is not reserved by another user
Note i: For the academic staff, the renewal service is not available for them as they need to do a fresh borrowing if they wish to borrow the same book from the library.
Note ii: Intralibrary Loans between campuses and Interlibrary loans between libraries will be stopped temporarily during the CMCO period. The services related to any request for supply and delivery of materials either internal request to other campuses libraries/ public universities library / GLC universities library or external request to the MMU libraries. We will resume our services when the CMCO ends as announced by the Malaysian Government.
COLLECTION
Red-spot collections comprise textbooks and reference books. Only one item is allowed at a time to be loaned for a period of 2 hours, which is renewable by permission. Overnight loan is permitted from 9.00 p.m. onwards. Overnight loan must be returned before 10.00 a.m. the next day.
For academic staff, two items are allowed to be loaned for a period of two days. The request shall be made through a circulation librarian.
All recommendation and selection of the library collections are done by the lecturer . If you could suggest any , we may forward this to the respective lecturer or faculties .
The library welcomes you to donate books as a part of the library collection. Kindly contact the customer service department for further information.
Related link : http://vlib.mmu.edu.my/mmulib/donation-gift/
Users can find books in our collection by using the LIBRARY sOPAC (Elite sOPAC). Key in the title/topic regarding the books and click “Submit Search”. Copy the information available under the “holding information” for your reference and find the required book on the shelves. Every shelf is tagged with the call number range of the book according to the Library of Congress Classification Scheme.
Related link: http://mmuopac.mmu.edu.my/search/query?theme=mmu
ONLINE DATABASE ACCESS
All active registered library user may access to our online resources using our Library Proxy Services:
Open Athens: https://my.openathens.net/?entityID=https://idp.mmu.edu.my/openathens
EZProxy: https://proxyvlib.mmu.edu.my
Access to the licensed resources provided by the Siti Hasmah Digital Library is established by MMU IP address or authentication via SHDL’s OpenAthens & EZProxy.
Current SHDL members:
- If you’re on-campus with an MMU IP address or network, you can go directly to most resources and the publisher will recognize your IP address.
- If you’re on-campus and on the “MMU Guest” network, you won’t be able to access most resources due to publisher restrictions. Login to the SHDL’s OpenAthens or EZProxy and most resources will recognize your IP address.
Visitors:
To access most licensed resources, you must be on campus and either:
- Use one of the library computers provided.
- Connect to the MMU network through a wired network jack.
The library provides Online Databases and Journals, Online Books, Past Year Exam Papers, Final Year Project (FYP Collections), MMU Digital Theses Online, as well as the MMU MBA Theses Full Text.
Library guide is available under the HELP section at the library portal. On top of that, the library provides online database training throughout the year. Do consult with our reference librarian for more information.
The library is equipped with wireless internet connection. You can bring along your laptop into the library.
In order for publishers to recognize you as an authorized MMU user, you must have an MMU IP address or be coming through our proxy server. If you’re on an MMU wireless network, make sure you’re login via SHDL’s OpenAthens or EZProxy.
Even though SHDL may have a subscription to online journals/database s, it doesn’t mean we have access to all issues. Check the coverage dates for the journal via Search A to Z search bar at the main library portal. If we don’t own it, you may request the article via Document Delivery Services (only applicable for staff and PG students). If the coverage dates say we should have it but you can’t get it, let us know via libdesk@mmu.edu.my.
Only current members of the MMU community may access our electronic resources from off-campus. This is due to publishers and content providers imposing restrictions which prevent us from offering off-campus access to anyone outside the MMU community.
Alumni may register to become our alumni members and access many of these resources.
Siti Hasmah Digital Library
Multimedia University,
Jalan Multimedia,
63100 Cyberjaya,
Selangor, Malaysia
Opening Hours during Breaks & Exam Weeks
Trimester Break:
Weekdays, 9am – 5pm Closed during weekends
Examination Week:
Everyday, 9am – 12am
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