- Opening Hours : Weekdays, 9am - 10pm | Weekends, 9am - 5pm | Closed on Public Holidays
- libdesk@mmu.edu.my
- +603-83125852 / +606-2523493
FREQUENTLY ASKED QUESTIONS
GENERAL & MEMBERSHIP
The Library membership form is available online at the library portal. You need to fill up the membership form to borrow books, access to online resources and utilize our services and facilities. For a new student, before your membership is activated, you need to attend the library literacy class. You may attend our online literacy class via this link:
1. Any faculties
2. Law students only
Kindly contact our Customer Experience department for further information on the library membership.
Related link: https://vlib.mmu.edu.my/membership-registration/
All lost or stolen cards must be reported promptly to the Library and Security Department of MMU to prevent unauthorized use of the cards. Cards reported as lost or stolen and subsequently found or recovered can only be used by persons with proper identification.
BORROWING, RETURNING & FINES
The number of books varies depending on the USER CATEGORY.
Related link: https://vlib.mmu.edu.my/borrowing-returning
Fines will be accrued from the actual day the item is overdue. No grace period is provided. Exception is given to post-graduate students, distance education, where there is a seven-day grace period. A grace period is an amnesty period, not an additional loan period.
Fines imposed are varies depending on the USER CATEGORY and ITEM TYPE.
Related link: https://vlib.mmu.edu.my/fine-lost-book/
Yes, you can return your borrowed books to any MMU library. Kindly inform the Library staff regarding to the status of the borrowed books
Library users are responsible for library materials. If the item is lost while on loan, the lost item must be reported immediately. The users have the alternative to purchase the item and replace it or request the library to replace it. If the first option is chosen, the user has to replace the same edition or the latest edition of the lost book. A processing fee of RM20.00 for each item plus any overdue fines accrued before the report is made will be charged.
If the library is requested to replace the lost item, the user has to pay a replacement fee which includes twice the market price of the book, the processing fee of RM20.00 for each item plus any overdue fines accrued before the item is reported as lost.
There will be no refund of the replacement fee if the user finds a lost item after making payment.
Kindly consult the Customer Experience Department for further information.
InterLibrary Loan is a loan request when the book that you need is not available at MMU libraries. Inter library Loan requests can be requested via the online form at the library portal.
Related link: https://forms.office.com/r/hFUkd7TVqr
Or scan the QR code below:
Renewal of Inter Library Loan books depend on the permission of the supplying library. However, you can inform your librarian about the renewal via email.
IntraLibrary Loan is a loan request between MMU campuses when the requested book is at the other campus. IntraLibrary Loan requests can be made through the library portal.
Related link: https://forms.office.com/r/0TqP6xtTRF
Or scan the QR code below:
Yes, you can renew your intralibrary loan books by informing our Customer Experience Department’s staff through telephone or online renewal via Elite system which is allowed for only 3 times. Please take note that the online renewal process via Elite system will only be successful if:
- The book is not overdue
- You do not have any outstanding fines in a previous transaction
- The book that you wish to renew is not reserved by another user
Note i: Kindly be informed that this Intralibrary renewal service is not available for academic staff.
COLLECTION
Red-spot collection comprises textbooks and reference books. Only one item is allowed at a time to be loaned for a period of 2 hours, which is renewable by permission. Overnight loan is permitted from 9.00 p.m. onwards. Overnight loan must be returned before 10.00 a.m. the next day.
For academic staff, two items are allowed to be loaned for a period of two days. The request can be made through the circulation librarian.
Updates are available through the “Latest News” at the library portal. It lists all updates such as the opening hours during trimester break as well as library activities.
Related link: https://vlib.mmu.edu.my/events/
All recommendations and selection of the library collections are done by lecturers. If you have any suggestions, we will forward them to the respective lecturer or faculties.
The library welcomes you to donate books as a part of the library collection. Kindly contact the customer service department for further information.
Related link : https://vlib.mmu.edu.my/donation-gift/
Users can find books in our collection by using the LIBRARY sOPAC (Elite sOPAC). Key in the title/topic regarding the books and click “Submit Search”. Copy the information available under the “holding information” for your reference and find the required book on the shelves. Every shelf is tagged with the call number range of the book according to the Library of Congress Classification Scheme.
Related link: https://opac.mmu.edu.my/
ONLINE DATABASE ACCESS
Please be advised that access to our online resources is restricted exclusively to active students and staff members of Multimedia University (MMU), both on and off campus. This restriction is due to policies established by our publishers and content providers, which preclude us from extending access to individuals who are not affiliated with MMU. Library users may access our online resources using the following remote access:
Open Athens: https://my.openathens.net/?entityID=https://idp.mmu.edu.my/openathens
Access to the licensed resources provided by the Siti Hasmah Digital Library is established by MMU IP address or authentication via SHDL’s OpenAthens as follows:
If you are on-campus with an MMU IP address or network, you can go directly to most resources and the publisher will recognise your IP address.
If you are on-campus and on the “MMU wifi” network, you will not be able to access most resources due to publisher restrictions. Login to the SHDL’s OpenAthens and most resources will recognise your IP address.
The library provides Online Databases and Journals, Online Books, Past Year Exam Papers, Final Year Project (FYP Collections), MMU Digital Theses Online, as well as the MMU MBA Theses Full Text.
Library guide is available under the HELP section at the library portal. On top of that, the library provides online database training throughout the year. Do consult with our reference librarian for more information.
The library is equipped with wireless internet connection. You can bring along your laptop into the library.
In order for publishers to recognise you as an authorised MMU user, you must have an MMU IP address or be coming through our proxy server. If you are on an MMU wireless network, make sure you are logged in via SHDL’s OpenAthens.
Even though SHDL may have a subscription to online journals/databases, it does not mean that we have access to all issues. Check the coverage dates for the journal form Publication Finder at our MULiA 3.0 search bar at the main library portal.
Related link : https://publications.ebsco.com/?custId=s7433796&groupId=main&profileId=pfui
If we do not own it, you may request the article via Document Delivery Services (only applicable for staff and PG students). If the coverage dates say we should have it but you cannot get it, let us know via libdesk@mmu.edu.my.
Please be advised that access to our online resources is restricted exclusively to active students and staff members of Multimedia University (MMU), both on and off campus. This restriction is due to policies established by our publishers and content providers, which preclude us from extending access to individuals who are not affiliated with MMU.
MMU alumni may register as library members and avail themselves of the benefits provided by our library. For comprehensive information on membership and registration, please refer to the following link : https://vlib.mmu.edu.my/membership-registration/
Siti Hasmah Digital Library
Multimedia University, Persiaran Multimedia,
63100 Cyberjaya, Selangor.
Tel.: 03-8312 5852
Opening Hours during Breaks & Exam Weeks
Trimester Break:
Weekdays, 9am – 5pm Closed during weekends
Examination Week:
Weekdays, 9am – 12am
Weekends, 9am – 5pm
Closed during Public Holiday
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